ANALISIS KINERJA BAGIAN ADMINISTRASI KESEJAHTERAAN RAKYAT PEMERINTAH KOTA BENGKULU DALAM PELAYANAN PROGRAM JAMINAN KESEHATAN KOTA

ABSTRACT

The service system and mechanism for the determination of Jamkeskot’s participants were unddar and not based on the poverty data in Bengkulu city, so Jamkeskot card division in 2012 did not hit the proper target. The cbjective of the research was to determine the performance of the city government’s administration of welfare division in giving the servie of Jamkeskot in 2O12 considered by seeing the quality of service, responsiveness, and responsibility.

The research was a qualitative study. The informants of the research were the ones involved directly to Jamkeskot program. There were four informants chosen based on their involvement on the service. They were the head of division, the head of sub-division, and two employees. Nine other informants were the ones who reeived ttre service of Jamkeskot (one percon per each subdistrict, one representative of Public Healthy Centre (the head), and one Jamkeskot s officer in M Yunus hospital  engkutu- The sampling technique used in this research was purpasive sampling- The

method of data anallais consisted of data reduction, data presentation, and conclusion. The data vallidity techniques used were source triangulation and technique triangulation.

Being seen from the human resouroes factor, the result of the reseach showed that the officers hired in Jarnkeskot were good since tftey were bachelor degree and Diploma degree. Eeing seen fronr the satisfaction factor, the result showed that Jamkeskot had not been able yet to satisfy the people- lt was shown by the complaints given by the people due to Jamkeskot officers’ service. The result also showed that the responsiveness seen from the service procedure of Jamkeskot was considered to be not so good because it was not socialized to the people. Jamkeskot’s service was not suited to Jamkeskot participants’ wish. Many of the participants did not understand and know the process of using Jamkeskot program. On the other hand, the responsibility, seen from Jamkeskot offcers, service was considered to be good because the offkers had followed proper administration order.

Based on the results shown in this research, it was suggested to the officers of Jamkeskot to improve the performance by looking for the sotutions of no fund socialization problems so that the people chosen in Jamkeskot program muld understand the procedures and qualifications which were necessary to be prepared, especially for health treatment, so that the service of Jamkeskot couid be optimal.

 ABSTRAK

Sistem pelayanan dan mekanisme penetapan peserta Jamkeskot tidak jelas dan tidak berdasarkan data kemiskinan Kota Bengkulu sehingga pembagian Kartu Jamkeskot Pada tahun 2012 yang diduga tidak tepat sasaran. Penelitian ini bertujuan untuk mengetahui Kinerja Bagian Administrasi Kesejahteraan Rakyat Pemerintah Kota Bengkulu Dalam Pelayanan Jamkeskot Tahun 2012 dilihat dari Kualitas Layanan, Responsivitas, dan Responsibilitas.

Penelitian ini adalah penelitian kualitatif. Informan penelitian adalah orang yang terlibat secara langsung Program Jamkeskot. Informan dalam penelitian ini sebanyak 4 orang, yang terdiri dari: 1 orang Kepala Bagian, 1 orang Kepala Sub Bagian, 2 orang  pegawai. Peneliti menentukan informan yang mendapatkan pelayanan Jamkeskot sebanyak 9 orang (1 orang per Kecamatan), dan 1 orang Kepala Puskesmas, dan 1 orang petugas Jamkeskot di RSUD Dr. M. Yunus Bengkulu. Teknik penentuan informan menggunakan pourposive sampling. Metode Analisis Data dengan reduksi data,penyajian data, dan penarikan kesimpulan. Teknik keabsahan data triangulasi sumber dan triangulasi teknik

Hasil penelitian Kualitas Pelayanan dilihat dari sumber daya manusia sudah baik karena petugas Jamkeskot berpendidikan Strata Satu dan Diploma Tiga dan Kepuasan masyarakat terhadap pelayanan Jamkeskot belum dapat memuaskan masyarakat, karena masih banyak masyarakat yang mengeluh terhadap hasil pelayanan petugas Jamkeskot. Responsivitas dilihat dari Prosedur pelayanan Jamkeskot belum baik dikarenakan tidak ada sosialisasi kepada masyarakat peserta Jamkeskot dan dilihat dari keinginan masyarakat pada Pelayanan Jamkeskot ternyata belum sesuai dengan harapan peserta Jamkeskot, dikarenakan masyarakat masih banyak yang belum memahami dan mengetahui tentang proses penggunaan program Jamkeskot. Responsibilitas dilihat dari Tanggung jawab petugas pelayanan Jamkeskot sudah baik, karena  petugas pelayanan Jamkeskot sudah melaksanakan pekerjaannya sesuai dengan Tupoksi dan dilihat dari administrasi pelayanan petugas Jamkeskot sudah baik, karena  petugas pelayanan Jamkeskot sudah melakukan tertib administrasi.

Kepada petugas hendaknya dapat meningkatkan kinerjanya dengan mencari solusi mengatasi masalah sosialisasi yang tidak memiliki anggaran, sehingga dengan adanya sosialisai masyarakat penerima Jamkeskot dapat memahami prosedur dan syarat-syarat yang harus disiapkan untuk menggunakan Jamkeskot pada saat berobat, sehingga pelayanan Jamkeskot dapat lebih optimal.

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